Inèdit Care
We keep walking by your side
Inèdit Care is the exclusive support and maintenance solution for our customers. By subscribing, you will have at your disposal our experienced support team.
Inèdit Care, not only gives you unlimited access to our support team but you would be able to download all the new versions available of our software. Our development team is the software and creating new tools. For our Inèdit Care family, we also offer exclusive training, webinars, and talks to turn you into an expert! The activities are primarily online.
What does Inèdit Care includes?
Online and phone technical support
Our technical team, formed by Inèdit tools experts with more than 20 years of experience, will be available for you whenever you need it.
- Online, Chat, or telephonic support
- Ticketing system with historical data
- Remote connection to your workstation
Our color management experts at your service
The Inèdit Care subscribers will have access to one consulting session with our Color Management and Digital Printing Workflow experts.
- Study the current situation and your business
- One-to-one session to understand the needs
- List of improvements for your workflow
Access to all the Software releases
Have access to all the new releases of your software. Our development team is constantly innovating on our softwares. Stay always updated.
- Access to all new releases
- Access to all new drivers’ updated
Access to exclusive material and training
We’ve been creating exclusive material constantly for our customers. Become an Inedit Tools Master by subscribing to the Inedit Care program.
- Access to Manuals and How to Page
- Access to exclusive webinars and training
- 15% discount on onsite and online training
Inèdit Care Services
| No Inèdit Care | Inèdit Care | Inèdit Care Premium | |
| Online and Phone technical assistance | Email and phone assistance included | ✓ | ✓ |
| Remote connection to workstation | 100€/hour | ✓ | ✓ |
| Maximum response time from initial Support Request (From 8h to 18h CET) | x | Within 8 hours to 3 days | Within 1 to 4 hours |
| Access to all the upgrades and releases | x | ✓ | ✓ |
| Exclusive trainings and webinars | x | ✓ | ✓ |
| On-site and Online Training discount | x | 15% discount | 25% discount |
| One-to-one consulting session | x | 1 session - 1 hour | 2 sessions - 1 hour |
